Continental Airlines (NYSE: CAL) today announced that it has implemented new functionality at continental.com that allows customers to change flights online as part of the company’s ongoing effort to improve the customer experience.
HOUSTON – Customers whose flights may be impacted by disruptions, such as severe weather, now have the option of going to continental.com to change their flights in addition to contacting a Continental reservations agent or their travel agent. The new system allows Continental to make real-time updates to re-accommodation policies and recognizes when it is appropriate to waive change fees or additional fare collections.
„Customers want to be in control of their travel experience,“ said Martin Hand, vice president reservations and sales resources. „This is another step toward empowering our customers with the latest technology to make changes effortlessly when the need arises.“
Continental Airlines is the world’s fifth largest airline. Continental, together with Continental Express and Continental Connection, has more than 3,100 daily departures throughout the Americas, Europe and Asia, serving 144 domestic and 138 international destinations. More than 400 additional points are served via SkyTeam alliance airlines. With more than 45,000 employees, Continental has hubs serving New York, Houston, Cleveland and Guam, and together with Continental Express, carries approximately 67 million passengers per year. Continental consistently earns awards and critical acclaim for both its operation and its corporate culture.
For the fourth consecutive year, FORTUNE magazine named Continental the No. 1 World’s Most Admired Airline on its 2007 list of World’s Most Admired Companies. Continental was also named the No. 1 airline on the publication’s 2007 America’s Most Admired airline industry list. Additionally, Continental again won major awards at the OAG Airline of the Year Awards including „Best Airline Based in North America“ for the fourth year in a row, and „Best Executive/Business Class“ for the fifth consecutive year. For more company information, visit continental.com.